:root{--primary: #4f46e5;--primary-hover: #4338ca;--primary-soft: #eef2ff;--bg: #f8fafc;--surface: #ffffff;--border: #e2e8f0;--text: #0f172a;--text-muted: #64748b;--danger: #dc2626;--success: #16a34a;--radius: 12px;--shadow: 0 1px 2px rgba(15, 23, 42, .04), 0 1px 3px rgba(15, 23, 42, .06)}*{box-sizing:border-box;margin:0}body{font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button{cursor:pointer;font:inherit}.layout{display:flex;min-height:100vh}.sidebar{width:232px;background:#0f172a;color:#cbd5e1;padding:20px 12px;display:flex;flex-direction:column;gap:2px;position:sticky;top:0;height:100vh}.sidebar .logo{font-size:19px;font-weight:800;color:#fff;letter-spacing:-.02em;padding:2px 12px 6px;display:flex;align-items:center;gap:8px}.sidebar .logo:before{content:"";width:10px;height:10px;border-radius:3px;background:linear-gradient(135deg,#6366f1,#a855f7)}.sidebar .tagline{font-size:11px;color:#64748b;padding:0 12px 18px}.sidebar a{padding:9px 12px;border-radius:8px;font-size:13.5px;font-weight:500;display:flex;align-items:center;gap:10px;transition:background .12s,color .12s}.sidebar a:hover{background:#1e293b;color:#f1f5f9}.sidebar a.active{background:var(--primary);color:#fff}.sidebar .spacer{flex:1}.content{flex:1;padding:28px 32px;max-width:1240px}h1{font-size:21px;font-weight:700;letter-spacing:-.02em;margin-bottom:18px}h2{font-size:15px;font-weight:600;margin-bottom:12px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px 20px;margin-bottom:16px;box-shadow:var(--shadow)}.row{display:flex;gap:14px;flex-wrap:wrap}.row .card{flex:1;min-width:190px}.metric{font-size:30px;font-weight:700;letter-spacing:-.03em}.metric-label{font-size:12.5px;color:var(--text-muted);margin-top:2px}input,textarea,select{width:100%;padding:9px 12px;border:1px solid var(--border);border-radius:8px;font:inherit;margin-bottom:12px;background:var(--surface);color:var(--text);transition:border-color .12s,box-shadow .12s}input:focus,textarea:focus,select:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #4f46e51f}textarea{min-height:130px;resize:vertical}label{font-size:12.5px;font-weight:500;color:#475569;display:block;margin-bottom:5px}.btn{background:var(--primary);color:#fff;border:none;padding:9px 16px;border-radius:8px;font-size:13.5px;font-weight:600;transition:background .12s,transform .08s}.btn:hover{background:var(--primary-hover)}.btn:active{transform:translateY(1px)}.btn.secondary{background:#f1f5f9;color:var(--text);border:1px solid var(--border)}.btn.secondary:hover{background:#e2e8f0}.btn.danger{background:#fff;color:var(--danger);border:1px solid #fecaca}.btn.danger:hover{background:#fef2f2}.btn:disabled{opacity:.5;cursor:default}table{width:100%;border-collapse:collapse;font-size:13.5px}th,td{text-align:left;padding:10px 12px;border-bottom:1px solid #f1f5f9;vertical-align:top}th{color:var(--text-muted);font-weight:600;font-size:11.5px;text-transform:uppercase;letter-spacing:.04em}tbody tr{transition:background .1s}tbody tr:hover{background:#f8fafc}.badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11.5px;font-weight:600;letter-spacing:.01em}.badge.ai{background:var(--primary-soft);color:var(--primary)}.badge.human{background:#fef3c7;color:#b45309}.badge.closed{background:#f1f5f9;color:#64748b}.badge.ready,.badge.paid{background:#dcfce7;color:#15803d}.badge.pending{background:#fef3c7;color:#b45309}.badge.error{background:#fee2e2;color:#b91c1c}.badge.sent{background:var(--primary-soft);color:var(--primary)}.inbox{display:flex;gap:14px;height:calc(100vh - 140px)}.conv-list{width:340px;overflow-y:auto;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.conv-item{padding:13px 15px;border-bottom:1px solid #f1f5f9;cursor:pointer;transition:background .1s}.conv-item:hover{background:#f8fafc}.conv-item.selected{background:var(--primary-soft);box-shadow:inset 3px 0 0 var(--primary)}.conv-item .name{font-weight:600;font-size:13.5px;display:flex;align-items:center;gap:7px;flex-wrap:wrap}.conv-item .preview{font-size:12px;color:var(--text-muted);margin-top:3px}.thread{flex:1;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);display:flex;flex-direction:column;box-shadow:var(--shadow)}.thread-header{padding:13px 18px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px}.thread-messages{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:10px;background:#fafbfd}.msg{max-width:68%;padding:10px 14px;border-radius:14px;font-size:13.5px;white-space:pre-wrap;box-shadow:var(--shadow)}.msg.user{background:var(--surface);border:1px solid var(--border);align-self:flex-start;border-bottom-left-radius:4px}.msg.assistant{background:var(--primary-soft);color:#312e81;align-self:flex-end;border-bottom-right-radius:4px}.msg.operator{background:var(--primary);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.msg.system{background:#fffbeb;border:1px solid #fde68a;color:#92400e;align-self:center;font-size:12px;box-shadow:none}.msg .meta{font-size:10.5px;opacity:.55;margin-top:4px}.reply-box{padding:13px 16px;border-top:1px solid var(--border);display:flex;gap:10px}.reply-box input{margin:0}.tabs{display:flex;gap:6px;margin-bottom:14px}.tabs button{background:var(--surface);border:1px solid var(--border);color:var(--text-muted);padding:7px 14px;border-radius:8px;font-size:13px;font-weight:500;transition:all .12s}.tabs button:hover{border-color:#cbd5e1;color:var(--text)}.tabs button.active{background:var(--primary);border-color:var(--primary);color:#fff}.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh;background:linear-gradient(135deg,#0f172a,#1e1b4b 55%,#312e81)}.login-card{background:var(--surface);padding:38px;border-radius:18px;width:380px;box-shadow:0 20px 60px #00000059}.login-card h1{display:flex;align-items:center;gap:10px;margin-bottom:4px}.login-card h1:before{content:"";width:14px;height:14px;border-radius:4px;background:linear-gradient(135deg,#6366f1,#a855f7)}.error-text{color:var(--danger);font-size:13px;margin-bottom:10px}.muted{color:var(--text-muted);font-size:13px}code.snippet{display:block;background:#0f172a;color:#a5b4fc;padding:12px 14px;border-radius:8px;font-size:12px;overflow-x:auto;margin:8px 0;font-family:ui-monospace,SF Mono,Menlo,monospace}.bar-row{display:flex;align-items:center;gap:10px;font-size:12px;margin-bottom:5px;color:var(--text-muted)}.bar{height:18px;background:linear-gradient(90deg,#6366f1,#818cf8);border-radius:5px;min-width:3px}